1. Built on Partnership. Driven by Purpose.

About Us

Handshake_tealFor the past two decades, public sector organizations have relied on us for dependable Help Desk support services. Beginning with Cisco VoIP devices and expanding to Webex cloud communications, our help desk teams ensure that public sector government agencies, municipalities, and community services can communicate seamlessly and reliably. We’re more than a support company—we’re a partner in your mission. Our team combines technical expertise with a commitment to clarity, efficiency, and trust. Every call we answer and every issue we resolve is driven by one goal: helping you serve the people who rely on you.

While technology evolves, our mission remains the same: delivering help desk support that empowers public sector organizations to serve their communities with confidence. We’re proud of the partnerships we’ve built over the past 25 years—and we’re committed to being the reliable, responsive help desk team you can count on for the next 25 and beyond.

The Onion, Inc. About Us

Collaboration that Fuels Success

Every client is unique, and so is our approach. By tailoring services to your specific needs, we help unlock long‑term efficiencies, operational clarity, and sustainable growth. Backed by a proven history of success and a commitment to measurable results, we collaborate with your team using agile, flexible methods that ensure smooth execution and alignment with your vision.

It’s our people‑first philosophy that drives everything we do. We build strong, collaborative relationships with our clients, creating partnerships that spark innovation and deliver meaningful results. By embracing challenges, working with efficiency, and fostering an inclusive environment, we provide powerful help desk services that leverage modern technology and unmatched expertise to support public‑sector organizations.

Our Promise

  • Fast, knowledgeable help desk support - Our support team responds quickly with clear, expert guidance—so your communications stay seamless and stress‑free.
  • Deep experience with VoIP and Webex platforms - With decades of hands‑on expertise, we know the ins and outs of VoIP and more recently, Webex communications, ensuring reliable solutions every time.
  • A proven track record of serving public sector clients since 1998 - For over 25 years, we’ve proudly supported organizations with dependable communication services.
  • Reliable services tailored to your organization’s needs - We customize our support to fit your goals, delivering services that align with your mission and keep your teams connected.